Debt Recovery Software Features
Streamline your debt collection process with automation and a wide range of integrations for your existing processes, saving you time and money.
INSTALMENT PLANS
A fundamental aspect of any debt recovery software is the ability to create and monitor flexible payment arrangements. This screen is clean and straightforward, providing a simple set-up and tools to aid the collector in negotiations with the ability to set up recurring card payments for the instalment plan.
ACTIVITIES
Activities are the cornerstone of DebtView’s flexibility. An activity represents anything you want to action on a particular case. For example, close the case, place it on hold, start legal proceedings, prompting a user to call the debtor and a whole host of other options.
Because each activity is a self-contained command in the system, you can control and restrict what people can and can’t do based on a combination of user rights and the current status of the case. By configuring granular permissions, you can guide users on what can and can’t be done on a particular account, preventing mistakes and inappropriate action from being taken.
WORKFLOWS
Workflows are the processing engine of our debt recovery software. Our workflow builder is simple, intuitive and very powerful. Allowing you to define what happens, when and how for all your different case types.
WORD TEMPLATES
Whether sending emails or hard copy letters, you can build your library of document templates using Microsoft Word.
INTEGRATED TWO-WAY SMS
Our SMS service allows you to reach your debtors easily and instantly, as part of a workflow or manually, from within a case.
EMAIL TEMPLATES
Send predefined document templates or manual letters via email, either from a workflow or manually from within a case.
AUTOMATED LITIGATION
Apply legal action such as County Court claims, Judgments and Warrants via England and Wales County Courts. DebtView supports manual claim issue, Money Claim Online and CCMCC interface.
DROPBOX INTEGRATION
Associate files quickly and easily through our Dropbox connector. A great way to collaborate on the collection process with your clients and business partners.
INTEGRATED CARD PAYMENTS
Take credit and debit card payments within the case screen or in the financial area.
WORK ALLOCATION
Allocate debt types and categories to different teams on load and allow users and teams to take and pass ownership.
FLEXIBLE ALLOCATIONS
Our financial allocations model is very flexible and supports a comprehensive range of fee and cost allocation strategies.
PERSONAL SCHEDULER
Our scheduler helps users plan their day by showing them their scheduled prompts for calls and other account activities. Based on assigned cases.
PAYMENT IVR
Payment collection doesn’t always have to involve time on the phone with an agent or visiting a site to pay. Allow your customers to self-serve with a bespoke automated Payment IVR, available 24/7, 365 days a year.
CLICK-TO-PAY
Increase payment conversion with a personalised SMS, email or WhatsApp message containing a unique payment link for each recipient. Payments can be pushed through 3D Secure to reduce chargebacks.
SECURE WEB PAYMENTS
A fully-branded PCI-DSS Level 1 secure online payment portal, with a range of integration options to work hand-in-hand with your existing systems. Works with Google Pay, Apple Pay, PayPal, Cyrptocurrency Payments and much more.
Get in touch today
Keen to find out more about DebtView cloud-based debt collection software?
Call us today on +44 (0)1789 610522 or book a no-obligation online demo to see how we can revolutionise your business by helping you move to the cloud.
